Re-imagining Public Services
Chris is an experienced consulting leader transforming public sector organisations to deliver excellence in public service.
He is an alumni of Deloitte and PA Consulting. Chris' focus is on service and operations design and technology supported transformation, with a specific interest in contact centres, citizen services, mission-critical digital solutions, and complex case management solutions. Chris has supported a number of different clients through their transformations, including multiple UK and international police forces and law enforcement agencies, UK Home Office, Courts and Tribunals Services across the UK, and Transport for London.
A former senior police officer of 15 years, Chris’ postings included Head of the Force Control Room, deputy head of Counter Terrorism Support, and deputy head of policing on the London Underground. Chris continues his passion for keeping the public safe by sitting as a Magistrate in London.
Chris is an internationally recognised expert on critical control rooms and emergency contact centres. He is the founding Vice-Chairman of the International Critical Control Rooms Alliance, bringing together users and suppliers in critical control rooms across all sectors.
Consulting Services
Chris works across the UK and Europe.
- Citizen experience design
- Contact centre transformation
- Service design
- Digital transformation strategy & design
- Technology procurement
- Operations transformation
- Business case development
Sectors
- Policing and Law Enforcement
- Criminal Justice, including courts and probation services
- Local Government
- Central Government
- Government Agencies and Arms-length Bodies
- Charities
Proud to support JUST ONE Tree
JUST ONE Tree is a non-profit initiative removing CO2 from the atmosphere and reversing biodiversity loss through global reforestation. They plant trees in areas severely affected by deforestation to maximise the effect on reducing global warming. In the process they help to provide agricultural education and sustainable incomes to local communities.
But they don’t stop there. JUST ONE Tree concentrates on restoring the entire ecosystem by planting on land and in the oceans, and they also focus on helping to shape the next generation of planet-conscious thinkers by bringing environmental education into the classrooms with their free teaching resources and JUST ONE Tree Day.
